Hoodie with Front Pockets Winter Wear

At Zuafany, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have a comprehensive exchange policy in place to ensure your satisfaction.

1. Eligibility: Our exchange policy applies to all purchases made on our website. To be eligible for an exchange, the item must be unused, in its original packaging, and returned within 7 days of the purchase date.

2. Exchange Process: If you wish to exchange an item, please follow these steps:

a. Contact our customer support team within 7 days of receiving the product to initiate the exchange process. You can reach us via email or phone, and our friendly representatives will guide you through the process.

b. Provide the necessary details, including your order number, the item you wish to exchange, and the reason for the exchange.

c. Once your exchange request is approved, you will receive a return authorization number and instructions on how to return the item.

d. Pack the item securely in its original packaging, including all accessories and tags, and ship it back to us using a trackable shipping method. Please note that the customer is responsible for the return shipping costs.

e. Once we receive the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the exchange and ship the new item to you.

3. Exclusions: While we strive to accommodate all exchange requests, there are certain exclusions to our policy:

a. Items that have been used, washed, or damaged by the customer are not eligible for exchange.

b. Customized or personalized items cannot be exchanged unless there is a manufacturing defect.

c. Sale or clearance items are final sale and cannot be exchanged.

4. Shipping: The customer is responsible for the shipping costs associated with the exchange, unless the item received was incorrect or defective. In such cases, we will cover the return shipping costs.

5. Refunds: Our exchange policy does not offer refunds. If you are not satisfied with your purchase and wish to receive a refund, please refer to our refund policy for more information.

We hope this information clarifies our exchange policy. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We are here to help!